At 7 Hydroxy Direct, we strive to process your orders quickly and efficiently. Orders are typically processed within 1 to 3 business days, excluding weekends and major holidays. Shipping times are separate and usually take an additional 3 to 7 business days.

Business Days

Business days are Monday through Friday, excluding public holidays such as:

•New Year’s Day

•Martin Luther King Jr. Day

•President’s Day

•Memorial Day

•Independence Day (4th of July)

•Labor Day

•Thanksgiving Day

•Christmas Day

Shipping FAQs

When Will My Order Ship?

Orders are processed within 1-3 business days before being shipped. Orders placed on weekends or holidays are processed on the next business day. Shipping, handled by USPS, typically takes 3-7 business days. Please note that processing times are separate from shipping times.

What if My Order is Delayed?

If your order is delayed due to incomplete or incorrect information, or if an item is out of stock, we will notify you promptly. During holiday seasons, processing and shipping times may be extended. For specific holiday shipping deadlines, visit the USPS website.

When Will I Receive My Order?

Once your order is processed and shipped, delivery typically takes 3-7 business days via USPS. You will receive a tracking number once your order ships; please allow 24-48 hours for tracking updates. If there is no movement on the tracking for more than 5 business days, contact us at hello@7hydroxydirect.com for assistance.

Lost Packages

If your package has not arrived 7 business days after the expected delivery time, you may file a claim with USPS. While we are not responsible for lost or stolen packages, we are happy to assist you. If your package is marked as “Delivered” but has not arrived after 4 business days, contact our team at hello@7hydroxydirect.com for further guidance.

Order and Tracking Information

Concerns About Order Processing

If your order is processing for more than 3 business days, especially during busy periods or just after holidays, we appreciate your patience. If concerns persist, reach out to us at hello@7hydroxydirect.com.

Tracking Your Order

Once your order is shipped, a tracking number will be sent to your email. If you do not see the email, check your spam/junk folder and add hello@7hydroxydirect.com to your contacts to prevent future issues.

Changes to Your Order

Once an order is placed, we are unable to modify details such as your name or shipping address. Please double-check all information before completing your purchase to ensure accurate delivery.

Addressing Issues With Your Order

If there is a problem with your order upon arrival, please email hello@7hydroxydirect.com with:

•Your full name

•Order number

•A detailed description of the issue

•Photos, if applicable

Our customer service team is available Monday to Friday, 8:00 AM to 4:30 PM, and typically responds within 2 business days.